TERMS & CONDITIONS.
We pride ourselves on the quality of our products and insist that our staff inspect each item carefully before packaging and dispatch. If for any reason you are not happy with your product, please accept our sincere apologies and contact us via email, firstname.lastname@example.org and we will advise how to send it back with a completed returns form and we will then either send you a replacement product or refund your money - whichever you prefer.
Please note : We are unable to issue a refund on PRE ORDER items before the item has been dispatched.
Please note : We do not offer refunds on sale items however exchanges are accepted.
RETURNING A PRODUCT.
Items must be unworn and unwashed and free of any smells.
Items must be free of any stains/markings e.g. Fake tan/Make-up.
Items must be returned in original packaging, and must have all tags, including any original hangtags still attached.
When trying on shoes - Please try shoes on carpet, this stops scuffs on the bottom of the shoe.
If you return shoes with scuff marks on or clothes with stains/markings we may have to reject your return.
We will always refund or exchange the item if it's returned in re-sellable/perfect condition within 14 days of receiving it. We will not, as a rule, refund the postage back to you unless we have made a mistake or you are exchanging and it has been agreed with us.
Note, if a customer refuses to accept delivery of goods we will only refund once we have received the returned goods and the refund will be net of any charges incurred by us in recovering them.